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Top 10 Supply Chain Technology Trends (Part 1)

Monday, October 01, 2007

by Jack Tay

It’s easy to name "mobility" and "wireless" as trends, but it's less clear exactly what direction these developments are taking and how they can be used to improve business. However, what do the trends mean in terms of transforming business and maximizing profitability and productivity?

Here are the top 10 trends and technologies impacting supply chain operations spanning production, distribution, retail and remote service.

1. Comprehensive connectivity – from 802.11 wireless LAN technologies, cellular networks, Bluetooth
2. Voice and GPS communication integrated into rugged computers
3. Speech recognition
4. Digital imaging
5. Portable printing
6. 2D & other bar coding advances
7. RFID
8. RTLS
9. Remote management
10. Wireless and device security

You're probably familiar with the technologies listed above, but perhaps not with the latest developments and trends. For example, did you know that practically any application can be easily modified to accept speech input because of the recent development of terminal emulation-based speech recognition technology? Did you know that Bluetooth, 802.11b/g, cellular and GPS communication are all available in a single handheld device? Did you know improved optics allow 2D bar codes on paper to be read at greater distances (over 50 feet) than 1D bar codes on retro-reflective labels?

Connectivity

Chain.

The various forms of wireless connectivity – Bluetooth for personal area networking, 802.11 wireless local area networking, and cellular wide area wireless networks for voice and data communication – are all highly visible and provide compelling business cases for many specific operations.

Smart phones have strong appeal because they provide convenient voice and data access. However they are extremely limited for delivery, field service and other mobile supply chain operations because the computer screens and interfaces aren’t optimized for enterprise applications, and the devices themselves aren’t rugged enough for everyday use in these environments. For operations with intensive data collection or transaction volume, companies have traditionally used ruggedized handheld computers to gain the reliability and performance they need, but these devices lacked cell phone capability.

Advanced Wireless: Voice & GPS

Car Navigation GPS.

Now leading cellular carriers have certified rugged handheld computers for voice communication, enabling data collection, data communication and cell phone functionality to be converged into one device. Converging data and voice onto an integrated piece of equipment can cut the number of devices system administrators need to support in half, which provides sustainable operating cost savings. Connectivity convergence continues with the integration of GPS communication into mobile computers. Together with the falling costs of wide area wireless coverage (including GPRS, GSM, CDMA and other technologies) and more generous data plans, computing innovations like these make it affordable and practical for many companies to implement real-time data access systems for their delivery drivers, sales and service staff, inspectors and other personnel.

Speech Recognition

Speech recognition helps productivity by reducing the need for users to look at a computer display. Speech synthesis/recognition capability can now be easily embedded into numerous legacy software packages, including warehouse management, picking and putaway, inventory, inspection, quality control and other applications. This simplified integration has been made possible by the recent development of terminal emulation (TE)-based speech recognition technology, which eliminates the need for a separate speech server and a proprietary interface between the speech system and the application software.

Digital Imaging

Fractal Digital Image.

Like cellular voice, digital imaging is another technology consumers are familiar with that has now found a place in enterprise mobile computing equipment and applications. Transportation and distribution companies are using digital cameras integrated into the mobile computers so their drivers can capture proof of delivery, store stamped invoices, and detail conditions that prevent delivery. Technicians use the technology for proof of service. Other applications include capturing shelf displays and monitoring trade promotion compliance, collecting competitive information, documentation by inspectors, collecting evidence for accident reports, and recording damage and usage conditions for warranty claims.

Portable Printing

Printer.

Rugged portable printers are routinely used for output when documentation is required. Common applications include providing signed delivery receipts, purchase orders, work orders and inspection reports. Using mobile printers and computers together lets sales, service and delivery personnel give customers the documentation they desire, while creating an electronic record that frees the enterprise from having to process paperwork. Mobile printers remain one of the fastest-growing segments of the entire printing industry. Traditional applications are in field service and distribution, but adoption is growing quickly in warehouses and factories for forklift-based printing for picking, putaway, shipment labeling and other activities. Mobile printing provides proven labor savings in industrial environments by saving workers from having to make an unproductive trip to a central location to pick up labels, pick tickets, manifests and other output.

The Part 2 of this article will detail 2D Bar Code, RFID, RTLS, Remote Management and Security Technology.

The writer is the Regional Marketing Manager of Intermec Asia Pacific.

Send your comments and discuss.

Labels: barcode, business, connectivity, mobile, rfid, rtls, scm, security, technology